What If I Made a Mistake in My Ticket Submission?

Don’t worry — it happens more often than you think! Many people realise right after hitting “Submit” that they forgot to include something important, selected the wrong department, or gave incomplete details. You're absolutely not alone.

If you’ve submitted a ticket with a mistake — whether it's the wrong product, missing information, or an unclear description of your issue — you can simply reply to that same ticket with the corrected or additional information.

There’s no need to submit a brand-new ticket. In fact, sending multiple tickets for the same issue can slow things down or create confusion, so it’s best to stick to one thread for a single topic.

Here’s What You Can Do:

• Reply to the ticket (you’ll get the email or you can access it from your Helpdesk account if you created one).
• Clearly mention what part of your original message was incorrect or missing.
• Add any screenshots, details, or updated information that can help me understand the issue better.

Please Avoid:

• Submitting a brand-new ticket for the same issue
• Leaving vague replies like “Please check again” without specifics
• Assuming I’ll automatically detect or correct the mistake for you

Since I’m just one person managing things here — not a 24/7 support team — the more accurate your information is, the faster I can respond.

Bonus Tip:

If your message is about a product or service purchased from my Alokify Storefront (like hosting, domains, WordPress, or email), please include specific details like:

• Domain name
• Hosting plan or email type
• What you were trying to do
• Exact error (if any)
  That way, I can jump into your issue without a long back-and-forth.

Made a mistake after a long delay?

Even if it’s been a while since you submitted your ticket, you can still reply to it — unless it was already marked as resolved or closed. In that case, you can submit a new ticket and simply mention the previous one for reference.

Mistakes happen. Just let me know what needs fixing in your original message, and I’ll do my best to help. That’s the beauty of keeping things simple and human here at the Helpdesk.