Yes, absolutely.
You’re always welcome to follow up on your existing ticket if you have anything more to share, ask, or clarify.
In fact, it’s better to update the same ticket rather than opening a new one — especially if your message is related to the same issue or query. This helps me stay focused, see the full conversation history in one place, and respond more efficiently without missing context.
Just reply directly to the ticket email you received, or log into the Helpdesk and post a follow-up message in the same ticket thread. That way, your message is linked to the original discussion, and I’ll know exactly what you’re referring to.
If you send a brand-new ticket for something you’ve already asked, I may merge it with the old one or ignore it if it lacks clarity.
Also, if you forgot to include some details, made a mistake, or thought of something later — don’t worry. Just add it to your existing ticket. I completely understand that these things happen.
Since I work solo, keeping everything tidy and in one place really helps me stay on top of things. So yes, follow-ups are not just allowed — they’re encouraged.
Quick Tips:
- Same issue? → Update your existing ticket
- New issue? → Start a new ticket
- Accidentally sent twice? → I’ll clean up the duplicates
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