How Are Priority Issues Handled or Escalated?

Not all messages need the same urgency — and that’s perfectly okay.

To help me respond fairly and efficiently, I follow a simple priority system. Some issues — like a broken website or failed hosting renewal — need faster handling. Others can wait a little longer.

Let me explain how priority handling works and how you can use it responsibly.

Selecting a Priority When Submitting a Ticket

When you submit a request, you’ll see an option to select a priority level:

• Low (default)
• Medium
• High
• Urgent

You're encouraged to choose the level that reflects the true nature of your issue. This helps me assess urgency faster — especially if I'm managing multiple tickets.

However, please keep in mind:

Selecting a higher priority does not automatically guarantee faster action. I manually review every request to confirm the urgency.

If I find that a ticket marked High or Urgent is not actually time-sensitive or critical, I will reassign it to Low priority without reply until its turn comes up in the regular queue.

What Actually Qualifies as Priority?

Genuine priority issues include:

• Something has gone wrong with a product or service you purchased from my GoDaddy Reseller Storefront — Alokify.net (e.g., domains, hosting, email, etc.)
• You're working with me directly on a website or WordPress project, and something critical has broken
• Examples:
  • Hosting or email has gone down unexpectedly
  • WordPress dashboard is no longer accessible
  • Payment failed for an essential service
  • You’re locked out of your control panel
  • You’re facing a real-time issue that needs immediate clarity (e.g. during a website launch)

These types of issues are reviewed quickly, flagged for attention, and escalated if needed.

What Doesn’t Count as Priority?

Here are examples of issues that are not priority:

• “Hi, how are you?”
• General curiosity about my life, passions, or projects
• Questions that are important but not time-sensitive
• Requests for guidance that aren’t tied to any paid service or website help session

I still read and respond to these — with care — but only after urgent matters are handled.

How Escalation Works

If your issue qualifies as high priority:

• I tag it manually and move it up in my help queue
• If it involves your Alokify-purchased service, I may escalate it to GoDaddy Reseller Support on your behalf
• You’ll be kept in the loop if third-party involvement is needed or if a delay is expected

A Personal Note

I work solo — without a support team or automated systems. Every reply you receive is from me directly. This system helps me remain present, kind, and attentive — without burning out.

I truly appreciate it when users respect the process by choosing their priority level honestly. It keeps things flowing and fair for everyone.

In Summary

You can select a priority level when submitting a request — but I manually verify and assign the final priority.

Urgent support is reserved for:

• Issues with products/services purchased via Alokify.net
• Live website/WordPress problems during personal one-to-one assistance

Unjustified “Urgent” tickets may be downgraded silently to Low.

All messages are welcomed — but real emergencies are treated with care first.